Terms & Conditions
By paying your deposit it will be deemed that the Terms and Conditions are understood and accepted as applying to your order.
Payment conditions
Prices
All prices are non-negotiable and priced according to your design and the size of your cake. I don’t provide a portion guide as I provide 3D carved cakes of all shapes and sizes and taller tiered cakes and therefore depends on how the person/ venue staff cut the cake. Paying your deposit will secure your order and the date in the diary.
Deposits
A non-refundable 50% deposit (total of the cake and delivery price) is required to secure your cake and date in the diary. Only when the deposit is paid will your order be secured.
Payment
Payment should be made by bank transfer to Grace Eva Cakes (payment details will be provided on request)
Wedding Cakes – Final payment for your wedding cake is required no later than 14 days prior to delivery. The invoice for the remaining balance will be sent out 28 days prior to delivery.
Celebration Cakes, Cupcakes, Biscuits and Cake Pops – Final payment for your celebration cake, Cupcakes, Biscuits and Cake Pops can be made 2 days prior to collection/delivery.
Please note- I do not accept cheques.
If full payment is not received and cleared in my account before collection/ delivery then the order will not be released.
Cancellation
If you need to cancel your order I reserve the right to retain the 50% deposit.
If cancellation takes place less than 7 days before the event then I reserve the right to seek 100% of the value of the order.
Cancellation must be made in writing (by letter or email) to Grace Eva Cakes and will only take effect from the date your letter/email is received.
If you decide to postpone your event I will endeavour to honour your request on condition that the date is suitable, otherwise it shall be treated as a cancellation (see cancellation above).
If Grace Eva Cakes cannot complete an order due to unforeseen circumstances (e.g. ill health) I will notify you and return the full amount of your deposit.
Delivery
If you choose delivery, I will endeavour to deliver your cake in perfect condition, however, I cannot be held liable for any such delays out of my control, for example, traffic conditions.
It is your responsibility to ensure you supply me with your correct ceremony and event time plus the postcode of the venue.
I cannot be held liable for any damage to your cake/ order at the venue once it has been delivered and I have left the premises. Please be careful with cake decorations (sugar flowers and models) as they are very delicate and can be easily broken.
If you chose to collect your cake/ order, I will not be held liable for any damage to the order once it has left my premises. Tiered cakes are most at risk during transport; I advise you to check your wedding insurance to see if it covers cake damage.
All wedding cakes will be delivered by me to ensure safe delivery and set up (delivery and set up prices included).
Celebration cakes can be collected in person or delivered.
Cake set up
As long as the cake table is set up ready when I arrive I will set up your cake free of charge. If any delays are incurred for reasons outside of my control, I reserve the right to charge for my time at £15 per hour. Please ensure the cake table is stable. I cannot be held liable for any damage to your cake/ order at the venue once it has been delivered and I have left the premises (e.g. event staff assembling). I do not hire out cake stands/knives or other accessories. Please ensure this is arranged prior to set up.
Design change
Any amendments to your design must be sent via email with plenty of notice given. In some instances I may have to alter the design of your cake due to hot weather.
I cannot accept responsibility for any melting of the cake (chocolate ganache) once it has left my kitchen, as I have no control over the weather/ venue environment and temperature.
Allergies and Special Dietary Requirement
Special Dietary Requirements
All of the cakes I bake are sponge cakes and therefore contain dairy, eggs, sugar and wheat and are made in my home kitchen. Please be aware that although ingredients such as nuts can be removed from the cakes, they are still used in my home kitchen so I cannot guarantee that any of my cakes are completely free of them.
Please state if you have any special dietary requirements, allergies or intolerences on the contact form and I will do my best to cater for your needs.
The allergies section on my contact form must be filled in before sending your enquiry through, any allergies must be stated, if no allergies, state no allergies.
14 Major Foods which can cause food allergies
Cited from The Food Standards Agency website, Annex II (as amended by Commission Delegated Regulation No. 78/2014) of the EU Food Information for Consumers Regulation (EU FIC) lists the 14 major foods which can cause allergic reactions.’ These are ‘celery, cereals that contain gluten (including wheat, such as spelt and Khorasan, rye, barley and oats), crustaceans (such as prawns, crabs and lobsters), eggs, fish, lupin, milk, mollusks (such as mussels and oysters), mustard, tree nuts (including almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts), peanuts, sesame seeds, soybeans, sulphur dioxide and sulphites (if they are at a concentration of more than ten parts per million).’
Please see their website for more information:
https://www.food.gov.uk/business-guidance/allergen-guidance-for-industry
Non-edible items
Most cakes contain small proportions of inedible items; it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption e.g. support dowels in tiered cakes, ribbon, wires in sugar flowers, flower posy picks, flower tape and cake toppers etc.
Best Before Date
Your cake is baked fresh for the date of your event and I cannot guarantee its quality if it’s consumed more than 48 hours after the event. My cakes are baked fresh to order with natural ingredients unlike most supermarket cakes which contain additives and preservatives to ensure their prolonged life.
Biscuits tend to have a longer shelf life if kept in an airtight container; to retain their freshness, I would suggest consuming them within 2 weeks.
Complaints
If you have concerns about your cake/order, please notify me upon collection/ delivery of your cake/order so that I have opportunity to rectify it. All other concerns should be made in writing and photos of the fault should be attached.
No refunds are given due to change of mind.
No refunds are given to late delivery due to traffic delays out of my control.
Refunds are at the discretion of Grace Eva Cakes.